4 Ways to Keep Customers Safe & Happy During Construction

Commercial Construction Pinehurst, Commercial Construcion Services PinehurstAs fall approaches and temperatures cool off a bit in Pinehurst, we are coming into a busy season for new construction, reconstruction, and remodeling. With busy summer business seasons winding down, and a new school year just around the corner, this is a popular time for companies to invest in some changes in their business. If you’ve decided to remodel, expand, or even build a brand new facility, Century Construction Services can handle your project start to finish!

But, we understand there is a lot more to projects like this than just choosing a reputable construction company. More important than that decision is keeping your customers happy and safe during the entire process. Here are four ways to minimize the impact of the construction work on your business.

  • Status Updates. Have you ever been a customer of a business going through a remodel and received emails from them about the progress and any changes or closures that might impact you? We highly recommend keeping your customers in the loop on the construction process so they aren’t surprised or hesitant to enter when they see work being done at your business.
  • Manage Traffic. Make sure the main entrance in and out of your business stays open to foot traffic during normal business hours. Customers should be able to come in, access crucial customer areas (or shopping areas, depending on the type of business you have), and easily exit the property. The easiest way to get this done goes along with our point above: communicate. In this case, communicate through clear signage. Post signs for construction zones, creating a good traffic flow, where people should park, building entrances and exits, areas that are off limits or require extra caution when entering, detours, totally restricted areas, employee areas, and even access routes for emergency vehicles. The more clearly labeled everything is, the more comfortable your customers will feel being on site. Hey, if they are bringing their small children, there are a lot of little boys in the world who might be thrilled to witness some of the hustle and bustle of the construction process, too!
  • Keep it Clean. There are several levels to this. First, make sure the construction company you hire is committed to keeping workspaces as clean as possible and are able to contain the construction mess and debris to affected areas. Chambers can be constructed to divide affected areas from unaffected areas, and machines can be set up to scrub and keep the air clean. Daily cleanup is also a must.
  • Stay On The Same Page. Make sure you and your team are on the same page with your messaging to your customers during the construction process. Don’t hesitate to apologize for a little bit of disarray or noise. Feel free to explain to them what you’re doing to make your business better than ever! And, consider having a grand reopening to celebrate the changes, updates, expansion, or whatever else you may be calling it when the project is all said and done!